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Gas fireplace cleaning and safety check

One of the most common questions we get asked here at Grand Designs is, “How much is a gas fireplace cleaning and safety check?”
The answer varies.
Are you in our service area? If not, it may be cheaper or more beneficial to have a company closer to you do your repairs. We may charge an extra fee to come out a little bit further, but wouldn’t you rather support a business closer to home that could probably give you better customer service in a more timely manner than we could due to drive time?
Are you only getting a cleaning? Or is something wrong with your fireplace and it needs repairs? Before we waste your money on cleaning a broken fireplace, we would first make sure it can be repaired. A lot of older model fireplace manufacturers stop making parts for certain models. If we can’t repair it, we won’t waste your money cleaning a broken fireplace.
How many fireplaces do you have? If you have multiple fireplaces, we don’t charge the full rate per additional fireplace cleaning.

Another common question we get is, “How much will it cost for you to come out and fix my fireplace?”
We wish it was that easy. There are multiple parts and problems that can be wrong with your fireplace. We won’t know until we diagnose the real actual problem. Only then can we look up the price of your part(s), and let you know the price. There are hundreds of different makes and models of fireplaces. We do not stock the parts for them. That would require a large warehouse.

Sometimes your fireplace isn’t even in need of repair. Sometimes it just needs a good cleaning. Fireplaces are not cheap to replace. They are much much cheaper to repair. We surprise people daily with the price to install a new gas fireplace.

“How often should I have my gas fireplace cleaned?”
We recommend having a cleaning every year. We put our customers on a loyalty program. It costs nothing, but saves you money. We service our current customers during the summer or once the burning season is over. We can do it at a discounted rate because we know everything should be functioning as it should be, but that doesn’t mean we won’t be doing safety checks. If your fireplace does need a repair, it’s best to get it taken care of as soon as possible, just in case the manufacturer decides to stop making or selling parts for it.

“What consists of a gas fireplace cleaning?”

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A gas fireplace cleaning consists of removing the glass and cleaning it with a special cleaner. If you have a white, brown, or black film on your glass viewing window, it’s time to have some maintenance done. We also remove the logs if any are present and we vacuum the soot and powder off of them with a soft bristled brush. We also use a soft bristled brush on the firebox to remove any built up soot on the firebox walls. During this process of cleaning, we are also doing a safety check and making sure no gas is leaking from your gas fireplace. We check for the proper flame height of your pilot and make sure it is functioning properly. We also clean out the burner port holes if they are clogged.

We also look up the manual for your fireplace to confirm the correct log placement. 50% of the time, the logs weren’t placed back in the firebox correctly. When the logs are not placed correctly, your fireplace doesn’t operate as efficiently or as cleanly as it should. It allows the firebox and the logs to soot faster and it also allows the film on the glass to build up faster, resulting in more frequent cleanings, which ultimately costs you more money every year.

I really hope this answers a lot of your questions. If not, feel free to call the office and schedule an appointment. We would be happy to serve you and get your fireplace cleaned and functioning as it should for the winter season. So, give us a call, or email us to schedule your appointment by clicking on the contact us page, or by scrolling to the bottom of this page.

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